Program Tuition Refund & Guarantee Fulfillment Policies
Pre-Launch Refund Policy: Before your assigned cohort launch date, you may request a full tuition refund via email to your Admissions point of contact or via email to [email protected], and it will be approved without penalty. If you haven’t received a refund yet after 10 business days, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact the original case investigator or [email protected]. Note that any used material cost such as books, licensing fees, or fees for usage of partner credits and or partner software discounts cannot be refunded and will be deducted from the final refund amount.
Post-Launch Refund Policy: Due to the cost associated with establishing each cohort to include 6+ month assignments and staffing of Mentors, Masterminds, and Investment Relations team members globally; we cannot offer refunds after Launch Day for any reason.
Program Pause, Restart, & Replacement Services Policy: Every startup and founders situation is different so at the discretion of our team we do offer the ability to pause a program and come back at a later date with a one time full program restart for approved extenuating circumstances. At any point in the program you may also request a new Mastermind, Mentor, or Investor Relations point of contact at the approval of a Startup Success Manager via email to [email protected]. You may also request replacement Investor Introductions via the following form here.
Program Guarantee: Each Newchip Accelerator program offers a guarantee. Each program guarantee is different and customized to that cohort and company, but each policy is for a 12 month period from cohort launch and requires submission of evidence for investigation and 30 days notice before period end for the opportunity to fulfill the guarantee prior to the end of the period. You can submit a request for Guarantee Fulfillment via submission of the following form here. Due to our cohort model, please review your individual contract for your individual tuition guarantee policy, your requirements of graduation and or program completion goals required to qualify for the guarantee fulfillment. You may request a copy of your signed membership contract at any point in time via email to [email protected]. Note that any used material cost such as books, licensing fees, or fees for usage of partner credits and or partner software discounts cannot be refunded and will be deducted from the final refund amount.
Guarantee Fulfillment Request
Once your form is received, we will send you an email to notify you that we have received your guarantee fulfillment request. If filled out correctly and you have attached all the requested evidence for review, we will start our investigation.
Due to the length of the program, investigations may take anywhere from 10-20 business days. Upon completion, we will notify you of the approval or rejection of your Guarantee Fulfillment request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need more help?
Contact us at [email protected] for any other questions.