• 1. Pre-Launch Tuition Refund Policy: Before your assigned cohort launch date, you may request a full tuition refund via email to your Admissions point of contact or via email to [email protected], and it will be approved in full without penalty. 

If you have been approved for a refund and have not received a refund yet after 10 business days, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact the original case investigator or [email protected]. 

*Note that any used material cost such as books, licensing fees, or fees for usage of partner credits and or other services cannot be refunded and will be deducted from the final refund amount.

2. Post-Launch Tuition Refund Policy: Due to the cost associated with establishing each cohort to include 6+ month assignments and staffing of Mentors, Masterminds, and Investment Relations team members globally; we cannot offer refunds after Launch Day for any reason.

• Program Pause, Restart, & Replacement Services Policy: Every startup and founders situation is different so at the discretion of our team we do offer the ability to pause a program and come back at a later date with a one time full program restart for approved extenuating circumstances via written approval by the Director of Startup Success. At any point in the program you may also request a new Mastermind, Mentor, or Investor Relations point of contact at the approval of a Startup Success Manager via email to [email protected]. You may also request replacement Investor Introductions via our quality assurance process via the following form here.

Guarantee Fulfillment Request

Each Newchip Accelerator program offers a guarantee based on the effort you put in during each program and milestones you achieve per your original agreement. Each program guarantee may be different and customized to that cohort or even your company, but each policy is for a 12~ month period from cohort launch and requires submission of evidence for investigation and 30 days notice before period end for the opportunity to fulfill the guarantee prior to the end of the period. 

Additionally, to be eligible for the Guarantee you must have a signed Program Warrant Agreement on file or have paid the Warrant waiver fee. You can submit a request for Guarantee Fulfillment via submission of the following form here or below in step 1. Due to our cohort model, please review your individual contract for your individual tuition guarantee policy, your requirements of graduation and or program completion goals required to qualify for the guarantee fulfillment. 

You may request a copy of your signed membership agreement or contracts at any point in time via email to [email protected]. 

Step 1. Submit the following Guarantee Fulfillment Request Form. Once your form is received, we will send you an email to notify you that we have received your guarantee fulfillment request. If filled out correctly and you have attached all the requested evidence for review, we will start our initial investigation. Due to the length of the program, we may request a Declaration of Good Standing. Investigations may take anywhere from 10-20 business days. Upon completion, we will notify you of the approval or rejection of your Guarantee Fulfillment request.

Step 2. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of business days (depending on your banking institution and payment method). If you have been approved for a refund and have not received a refund yet after 10 business days, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact the original case investigator or [email protected]. 

*Note that any used material cost such as books, licensing fees, or fees for usage of partner credits and or other services cannot be refunded and will be deducted from the final refund amount.

Need more help?

Contact us at [email protected] for any other questions or access our general membership terms of service page here.